Returns and Refunds
Order Changes & Exchanges
Please review your order details carefully, including size, design, and quantity, before confirming. Due to our commitment to fast order processing, we cannot accommodate returns or exchanges for incorrect selections such as item type, size, design, or address.
If you notice an error, you have a 6-hour window from the time of order placement to cancel and reorder correctly. For any questions before placing your order, please contact us. Your satisfaction is our priority.
Canceling Orders
You may cancel your order within 6 hours of placement. After this period, your order may already be processed or shipped. A 10% cancellation fee applies. To cancel, please email us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. Orders are considered accepted after this period, and refunds will not be issued.
Eligible Conditions for Returns
- Damaged or defective items
- Incorrect design or size received
- Incorrect product delivered
- Product description does not match the item
Condition of Returned Items
- Must be in original condition and packaging
- Unworn, unwashed, and unaltered
- Original tags must be intact
- Minor issues like stray threads are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.
- Instructions will be provided based on your case.
Note: Refunds are issued after confirming the return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs. These will not be deducted from your refund.
Refund Processing Time
After receiving your returned item, please allow up to 2 business days for processing. You will be notified via email, and a full refund, including original shipping fees, will be issued.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times may vary.
- Typically, it takes 10-15 days from refund issuance depending on your card provider.
- If the refund does not appear after this period, email [email protected]. We aim to respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. Orders are considered accepted after this period.
- Returns and exchanges are only accepted within the 30-day window. There are no additional fees except for return shipping costs.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.