Shipping and Delivery
Shipping Information
At Jerseysprime, our priority is to deliver your purchases quickly and reliably through top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment tasks. This time may vary based on your location and our efficiency.
- Shipping Time: Begins after processing and depends on the shipping method and destination.
Note: Our order cutoff time is based on (GMT-08:00) Pacific Standard Time. During busy seasons and promotions, deliveries may take longer.
We partner with USPS, UPS, FedEx, and DHL. The total delivery time is a combination of processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You’ll receive a confirmation email with a tracking number once your order ships.
- Track your package directly on our website.
- Some carriers may take 5-7 business days to update tracking info. Contact us at [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, email us at [email protected] for a full refund.
- Contact us immediately for any unexpected delays, and we will assist you as quickly as possible, usually within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify [email protected] immediately if you notice any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Jerseysprime is not liable for customs fees if: 1) the package is rejected by the recipient, or 2) delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without guaranteed refunds.
For any questions about our shipping policies, please contact [email protected].