Refund policy

At Jerseysprime, we want every customer to shop with confidence. If there is a problem with your order, please contact our support team. We will review your request according to the policy below.

Order Changes and Cancellations

You may request a change or cancellation within 6 hours of placing your order.

After this period, your order may already be in processing or fulfillment, and changes or cancellations may no longer be possible. We will do our best to assist, but requests cannot be guaranteed once processing has started.

To submit a request, please email support@jerseysprime.com and include your order number and the details of the requested change or cancellation.

Returns

Return requests may be submitted within 30 days of the confirmed delivery date.

To be eligible for a return, the item must:

• Be unused and unwashed
• Remain in its original condition
• Include all original tags and packaging
• Show no signs of wear, damage, or alteration

Custom or personalized jerseys, including items with names or numbers added, cannot be returned unless they arrive defective, damaged, or different from what was ordered.

Gift cards are non-returnable.

To request a return, please contact support@jerseysprime.com. Our team will review your request and provide the necessary return instructions. Please do not send an item back before receiving approval and the correct return address.

Return Shipping Costs

If an item arrives defective, damaged during delivery, or incorrect due to an error on our part, Jerseysprime will cover the return shipping cost.

For returns based on personal preference, including a change of mind, incorrect size selection, or color preference, the customer is responsible for the return shipping cost.

Exchanges

Exchanges may be available for items that are defective, damaged, incorrect, or significantly different from the product description.

Size or color exchanges may also be accepted when the item meets all return conditions and the requested replacement is available.

Personalized items cannot be exchanged for a different size or color unless they arrive defective, damaged, or incorrect.

After we receive and inspect the returned item, approved exchanges will normally be processed within 1–3 business days.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 2 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

Original shipping charges, when applicable, are non-refundable unless the return is caused by an error on our part.