Shipping policy
At Jerseysprime, we aim to provide a clear, reliable, and convenient shipping experience for every order.
Shipping Cost
We offer free standard shipping on all orders. No additional standard shipping fees will be added at checkout.
Delivery Timeline
The total estimated delivery time includes both order handling time and shipping transit time.
- Order Handling Time: 1–3 business days
- Transit Time: 5–8 business days
- Total Estimated Delivery Time: 6–11 business days
Business days are Monday through Friday, excluding public holidays.
Orders placed after 5:00 PM PST may begin processing on the next business day.
Delivery times are estimates and may be affected by peak seasons, high order volumes, public holidays, severe weather, customs processing, or carrier delays. If we become aware of a significant delay, we will contact you by email.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow 1–2 business days for the tracking information to appear or update after the package has been handed over to the carrier.
You can track your shipment using the link provided in the confirmation email or through the carrier’s official tracking page.
Order Changes
To request a change to your shipping address or order details, please contact us within 6 hours of placing your order.
After this period, your order may already be in processing or fulfillment, and changes may no longer be possible. We will do our best to assist, but requested changes cannot be guaranteed.
Please email support@jerseysprime.com and include your order number and the details of your request.
Shipping Support
Please contact our support team if:
- Your package has not arrived within the estimated delivery timeframe
- Your tracking information is not working or has not updated
- An item is missing from your order
- You have another question about shipping or delivery